You can also install the updates manually with the help of the “Microsoft Support and Recovery Assistant” tool and fix the common Windows issues. Sometimes, a simple update may help resolve the “Outlook stuck at loading profile screen in Windows 10” issue. If you are facing these kinds of problems then no need to look further. Or simply your Outlook is not responding. Your Outlook hangs on loading profile or freezes while replying to an email. I hope this helps someone else with a similar issue.You were composing an important an email & suddenly your outlook stuck on sending email. We don't have access to their Intermedia, so we can only send our results to their email team and hope they respond. I suspect it has to do with their version of Exchange on Intermedia and that specific version of Outlook. It's not a root cause fix, but it worked for now. Quickbooks was able to populate an invoice in Outlook immediately after.
This started as a problem "sending emails from Quickbooks takes forever", so we verified they were the same issue. We ended up installing the appropriate 2013 from this link:Īfter installing 2013 and setting up the profile, Outlook was able to open within 7 seconds. Finally, after installing and setting up the profile at our office with their license, we were able to duplicate it. Setting up the user's profile on our 2016 (proplus) at our office didn't show the same results, user's profile loaded normally. So we t-shot the firewall, dns, old on-prem Exchange, etc.
Setting up office on another machine in their network showed same symptoms with multiple users. After some troubleshooting of rebuilding the ost, profile, office quick and full repair, installing 64-bit as opposed to 32-bit, putting in the regedits bypassing scp, root, to speed up autodiscover. We found that Outlook 2016 "Office 365 Business" version 1.20174 ended up being our culprit. We work for a client who has o365 for office licensing and Intermedia for hosted Exchange. This was very frustrating for our team, so I figured I'd post this up in case it helps someone in the future.
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